--- title: Blog | Customer Service (2) description: Customer Service | Blog for leaders to coach conversationally (2) --- [![Progress-Coaching-Logo-not-tag-white-249px-x-56-1](https://www.salesprogress.com/hs-fs/hubfs/Imported%20images/Progress-Coaching-Logo-not-tag-white-249px-x-56-1.png?width=249&height=56&name=Progress-Coaching-Logo-not-tag-white-249px-x-56-1.png "Progress-Coaching-Logo-not-tag-white-249px-x-56-1")](https://www.salesprogress.com) ## ![blog-header](https://www.salesprogress.com/hs-fs/hubfs/ProgressCoaching/blog-header.png?width=256&name=blog-header.png) ## The Progress Coaching Blog ## [Improve Your Customer Service](https://www.salesprogress.com/coaching-leadership/bid/96585/Improve-Your-Customer-Service) Thu,May 16,2013 @ 04:01 PM | Posted by: [Tim Hagen](https://www.salesprogress.com/progress-coaching-blog/author/tim-hagen) Bottom line. It is the driving factor for most companies. Make your bottom line and you have been successful for that quarter. Management pushes their sales teams to get out and sell and turn leads into customers, but there is a department that managers often overlook that has a major impact on the perception of a business: the customer service team.  Think of customer service people as the.. [Read More](https://www.salesprogress.com/coaching-leadership/bid/96585/Improve-Your-Customer-Service) ## [WIFT: What's In It For Them?](https://www.salesprogress.com/coaching-leadership/bid/96324/WIFT-What-s-In-It-For-Them) Fri,May 03,2013 @ 03:27 PM | Posted by: [Tim Hagen](https://www.salesprogress.com/progress-coaching-blog/author/tim-hagen) **WIFT: "What's In It For Them"?** [Read More](https://www.salesprogress.com/coaching-leadership/bid/96324/WIFT-What-s-In-It-For-Them) ## [The Importance of Customer Service](https://www.salesprogress.com/coaching-leadership/bid/95896/The-Importance-of-Customer-Service) Fri,Apr 12,2013 @ 11:03 AM | Posted by: [Tim Hagen](https://www.salesprogress.com/progress-coaching-blog/author/tim-hagen) [Read More](https://www.salesprogress.com/coaching-leadership/bid/95896/The-Importance-of-Customer-Service) ## [Active Listening: Part 3](https://www.salesprogress.com/coaching-leadership/bid/95838/Active-Listening-Part-3) Fri,Apr 12,2013 @ 10:30 AM | Posted by: [Tim Hagen](https://www.salesprogress.com/progress-coaching-blog/author/tim-hagen) In active listening, there are six steps that are important to follow. In part three, we will look at steps five and six. [Read More](https://www.salesprogress.com/coaching-leadership/bid/95838/Active-Listening-Part-3) ## [What's in it for the Customer?](https://www.salesprogress.com/coaching-leadership/bid/95835/What-s-in-it-for-the-Customer) Tue,Apr 09,2013 @ 03:39 PM | Posted by: [Tim Hagen](https://www.salesprogress.com/progress-coaching-blog/author/tim-hagen) [Read More](https://www.salesprogress.com/coaching-leadership/bid/95835/What-s-in-it-for-the-Customer) ## [Active Listening: Part 2](https://www.salesprogress.com/coaching-leadership/bid/95782/Active-Listening-Part-2) Tue,Apr 09,2013 @ 03:22 PM | Posted by: [Tim Hagen](https://www.salesprogress.com/progress-coaching-blog/author/tim-hagen) In active listening, there are six steps that are important to follow. In part two, we will look at steps three and four. [Read More](https://www.salesprogress.com/coaching-leadership/bid/95782/Active-Listening-Part-2) ## [Active Listening: Part 1](https://www.salesprogress.com/coaching-leadership/bid/95780/Active-Listening-Part-1) Sun,Apr 07,2013 @ 01:04 PM | Posted by: [Tim Hagen](https://www.salesprogress.com/progress-coaching-blog/author/tim-hagen) In active listening, there are six steps that are important to follow. In part one, we will look at steps one and two.  [Read More](https://www.salesprogress.com/coaching-leadership/bid/95780/Active-Listening-Part-1) ## [Adjust and Improve Your Customer Service](https://www.salesprogress.com/coaching-leadership/bid/95708/Adjust-and-Improve-Your-Customer-Service) Wed,Apr 03,2013 @ 12:01 PM | Posted by: [Tim Hagen](https://www.salesprogress.com/progress-coaching-blog/author/tim-hagen) “Hello, this is Sales Progress. How can I help you?”“Is Tim there?”“He’s not.”“Um…well can I leave a message or a voicemail.”“I guess. Hold on, I’ll transfer you.”“Good Morning, thank you for calling Sales Progress. How can I help you?”“Is Tim there?”“May I ask who’s calling?”“Sure, this is Bob.”“Oh hi Bob! How are things going? Tim actually is not here right now, but I’d be happy to take a.. [Read More](https://www.salesprogress.com/coaching-leadership/bid/95708/Adjust-and-Improve-Your-Customer-Service) ## [Price Objections 101](https://www.salesprogress.com/coaching-leadership/bid/95705/Price-Objections-101) Wed,Apr 03,2013 @ 10:56 AM | Posted by: [Tim Hagen](https://www.salesprogress.com/progress-coaching-blog/author/tim-hagen) Price objections. They are the one thing every sales person receives, and it is an area that most sales people need help. A sales person’s typical response is to go to the manager to find out if the product or service price can be lowered, and while in some cases this may be necessary, it is not always the right solution. There are ways to combat price objections: [Read More](https://www.salesprogress.com/coaching-leadership/bid/95705/Price-Objections-101) ## [Closing the Sale](https://www.salesprogress.com/coaching-leadership/bid/95622/Closing-the-Sale) Sat,Mar 30,2013 @ 06:42 PM | Posted by: [Tim Hagen](https://www.salesprogress.com/progress-coaching-blog/author/tim-hagen) [Read More](https://www.salesprogress.com/coaching-leadership/bid/95622/Closing-the-Sale) [1](https://www.salesprogress.com/progress-coaching-blog/topic/customer-service/page/1) [2](https://www.salesprogress.com/progress-coaching-blog/topic/customer-service/page/2) [3](https://www.salesprogress.com/progress-coaching-blog/topic/customer-service/page/3) ### Subscribe to the Progress Coaching Blog ### Posts by Topic - [coaching (773)](https://www.salesprogress.com/progress-coaching-blog/topic/coaching) - [Sales Coaching (401)](https://www.salesprogress.com/progress-coaching-blog/topic/sales-coaching) - [Employee Development (289)](https://www.salesprogress.com/progress-coaching-blog/topic/employee-development) - 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