When it comes to coaching, most managers usually stick with two coaching types, one-on-one and group coaching. Both of these are highly effective coaching methods and can be used to get great results. They focus on one to two topics, and use structured activities that complement the targeted areas and challenge the employees. However, using the same few coaching methods over and over can be boring and repetitive. By using a variety of coaching methods, your employees will be more engaged and more accepting of the new information.
Now I'm an avid Green Bay Packer fan but I have to tell you to watch what the Chicago Bears went through this year was painful. They are a storied franchise with a lot of history much like the Packers. But watching their discord from a leadership perspective this year was startling. When a coach undermines one of his players by telling the press negative things is much like when a manager does not coach or address an employee but tells other people within the company only to have it get back to the employee. This lack of alignment causes not only great discord between the manager and employee but undermines the whole element of what a true team is. I am not a Jay Cutler fan as he demonstrates an attitude of malcontent and non-cooperation; therefore, it’s imperative the coaches realize who they are coaching. To undermine the quarterback such as Jay Cutler and his attitude only validates and supports the very behavior people have tried to change for years.
This leads me to the topic of trust. Trust is a very nebulous and brittle concept. When players hear their leaders or coaches talking negatively about them whether they are mentioned by name or as an anonymous source no one in their right mind can say this will have a positive impact. It's amazing to see a leader go outside the ranks of the team and provide an opinion to the press knowing full well you can only be damaging the team and the player. Once the offensive coordinator did this to the Bears quarterback the head coach is put into it precarious situation. Perception is reality and when the coach does not come out to reprimand and / or fire the coach he has in a sense supported those comments intentionally or unintentionally.
In the workplace, managers will encounter many different attitudes that make it difficult for them to coach to. A manager cannot change a person's attitude, but they can make an impact with coaching.
Active Listening and Coaching:
Coaching involves a lot of listening. Whether it be when meeting with an employee about what skills need to be worked on, or if an employee has a problem or conflict that they need help resolving, a coach needs to not only listen to them but understand them. When you are coaching it is important to use active listening. Active listening is defined as a communication technique that requires the listener to feed back what they hear to the speaker. As a coach, it is important that your employees feel you are listening to what they are saying and doing your best to work out a solution to any conflicts they have.