Transform Feedback into a Tool for Professional Growth

One of the greatest lessons I learned, which was over 40 years ago at IBM, is the value of being in control of feedback.

Navigating Disputes with Grace and Clarity

Conflict can be a tool for growth rather than a source of stress. Change the way you think about disagreements with these actionable strategies to turn confrontations into opportunities for deeper understanding and collaboration. In this article, we'll guide you toward a more empathetic and effective approach to conflict resolution with a compelling..

The Art of Receiving and Giving Feedback for Approachability & Coachability

What if the key to transforming your leadership skills lies in understanding the delicate balance between intent and perception?

Mastering Feedback: The EAT Method for Personal and Professional Growth

What if feedback wasn’t something to dread, but a positive tool for growth? In this compelling episode, we unravel the interwoven concepts of approachability, coachability, and feedback. We'll redefine feedback as valuable insights, perspectives, and observations, rather than a trigger for defensive reactions.

Unlocking Coachability: Overcoming Emotional Barriers to Effective Feedback

What if your emotional reactions are the very things that block you from becoming more approachable and coachable? We uncover the hidden mental blockages that hinder our ability to accept and process feedback effectively. We shed light on the RIAR syndrome (React, Interpret, Articulate, Reflect) and how it distorts our..

Harnessing the Potential of Employees through SAFE Coachability

What if the way we've been thinking about coaching in the workplace is all wrong? Instead of viewing coaching as a corrective measure, what if we saw it as an investment in someone's growth?

A Hard Truth: Emotional Intelligence First Requires True Self-Awareness

I’ve shared this story before about one of our clients. It’s a prime example of the importance of developing emotional intelligence in your workplace, which can't be accomplished without first developing self-awareness.

Mastering Self-Awareness For Effective Interactions

Throughout my daily life, I try to illustrate connections between great customer service and coaching. It's apparent when a company truly embraces what it means to have a great culture when you experience it consistently across an organization. I welcome the millennial stereotype of brand loyalty when it comes to working with or spending money with companies that move beyond simply "talking the..