HOW TO BECOME A GREAT COACH
Keys to Coaching Success
Being a great coach means using methods and techniques that truly drive change in their employee’s performance. There is a misconception that coaching is about feeling good or earning the the title of coach, but a true coach knows driving performance benefits the organizations, its leaders, and most importantly, the employees. If we have high performing employees we in turn will have ecstatic customers and better organizational bottom lines.
Leverage the Real World is critical to gaining “buy-in” when coaching people. The value is people will be more willing to learn if it affects their real world positively. Its one of the big challenges traditional training has yet to solve. Workshops and seminars traditionally do not address specific attributes of what people are truly challenged by. Coaching allows managers and leaders to not only coach their employees but also produce results in the real world. For example, a salesperson going to a seminar on closing skills is a form of traditional training. A coach would role-play as it relates to a specific perspective; therefore, if the deal is won the salesperson will associate the coaching to producing real world results. This will lead people to engage more in the coaching process because they personally benefit.
How Coaching will be Successful
Coaching is successful when performance progresses. Each employee will progress in different ways. People need to realize they can always be better at something and managers must realize there is tremendous gain in employees who are developing and progressing. The key to successful coaching is a willing participant and coach.
Steps to be taken includes setting expectations, defining desired results, and creating mutually beneficial goals. Both the manager (coach) and employee essentially work together to develop better performance.
- Create understanding of desired performance improvement
- Structure a coaching program that is consistently scheduled
- The coaching must inherently promote the simulation or practice of the desired performance
- The coach MUST recognize and reward effort for effort is required for any type of results to eventually be attained.
- The employee being coached must complete the learning assignment or the coach may interpret the lack of completion as a sign the employee in not interested in obtaining better performance.