We all have them in life ... the people who are just down and who want us to join them in being down. You know the co-workers who complain about everything. Negative Nancy. Debbie Downer. Moody Rudy. These are all expressions we’ve heard before to describe people with a particular demeanor that can bring down the mood. But when it comes to sales and customer service these types of people don’t just bring down the mood, they bring down the sales.
Most people would rather support a business with a “Positive Polly” than a “Sour Simon.” So, it is up to the managers to help employees improve their attitudes. The mirror check is one way to accomplish this. Have employees take a long look in the mirror, let them decide if they want to make the choice to change their behavior and then come up with actions that will help them improve problem areas.
Turn that frown upside down for your employees and see your sales progress upwards as well.
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