--- title: Poor Attitudes Need to be Coached description: When it comes to sales and customer service these types of people don’t just bring down the mood, they bring down the sales. image: https://www.salesprogress.com/hubfs/blog-image-uploads/progress-coaching-blog-bid-92758-coaching-bad-attitudes-img-1.png --- [![Progress-Coaching-Logo-not-tag-white-249px-x-56-1](https://www.salesprogress.com/hs-fs/hubfs/Imported%20images/Progress-Coaching-Logo-not-tag-white-249px-x-56-1.png?width=249&height=56&name=Progress-Coaching-Logo-not-tag-white-249px-x-56-1.png "Progress-Coaching-Logo-not-tag-white-249px-x-56-1")](https://www.salesprogress.com) ## ![blog-header](https://www.salesprogress.com/hs-fs/hubfs/ProgressCoaching/blog-header.png?width=256&name=blog-header.png) ## The Progress Coaching Blog ## Poor Attitudes Need to be Coached September 2, 2012 Posted by : [Tim Hagen](https://www.salesprogress.com/progress-coaching-blog/author/tim-hagen) [0 comment](https://www.salesprogress.com/progress-coaching-blog/bid/90105/Poor-Attitudes-Need-to-be-Coached#comment-listing) ![Poor Attitudes Need to be Coached](https://www.salesprogress.com/hubfs/blog-image-uploads/progress-coaching-blog-bid-92758-coaching-bad-attitudes-img-1.png) [coaching](https://www.salesprogress.com/progress-coaching-blog/topic/coaching), [Employee Development](https://www.salesprogress.com/progress-coaching-blog/topic/employee-development) ![](https://www.salesprogress.com/hubfs/blog-image-uploads/progress-coaching-blog-bid-92758-coaching-bad-attitudes-img-1.png) We all have them in life ... the people who are just down and who want us to join them in being down. You know the co-workers who complain about everything. Negative Nancy. Debbie Downer. Moody Rudy. These are all expressions we’ve heard before to describe people with a particular demeanor that can bring down the mood. But when it comes to sales and customer service these types of people don’t just bring down the mood, they bring down the sales. Most people would rather support a business with a “Positive Polly” than a “Sour Simon.” So, it is up to the managers to help employees improve their attitudes. The mirror check is one way to accomplish this. Have employees take a long look in the mirror, let them decide if they want to make the choice to change their behavior and then come up with actions that will help them improve problem areas. Turn that frown upside down for your employees and see your sales progress upwards as well.   FREE Whitepaper on Coaching Bad Attitudes: [![Download Whitepaper Do Your Employees  Have Bad Attitudes?](https://no-cache.hubspot.com/cta/default/53724/1e51b1a9-10bb-419f-b0f9-d3a44e0012a8.png)](https://cta-redirect.hubspot.com/cta/redirect/53724/1e51b1a9-10bb-419f-b0f9-d3a44e0012a8) Also, click on this to recieve a free coaching conference call! [![Free Coaching Conference Call](https://no-cache.hubspot.com/cta/default/53724/869e22b2-4c5f-43f7-85d0-bd1b19721dd5.png)](https://cta-redirect.hubspot.com/cta/redirect/53724/869e22b2-4c5f-43f7-85d0-bd1b19721dd5) [Sales Reps Can Coach Themselves](https://www.salesprogress.com/progress-coaching-blog/bid/90107/Sales-Reps-Can-Coach-Themselves) [Coaching To What Motivates Your Employees](https://www.salesprogress.com/progress-coaching-blog/bid/87791/Coaching-To-What-Motivates-Your-Employees) ### About Author ![Tim Hagen](https://app.hubspot.com/settings/avatar/f1c7d47389e089ace5c6d5604e49f7c5) Tim Hagen Tim Hagen founded Progress Coaching, a Training Reinforcement Partner Company, in 1997. His entrepreneurial career began in college leading to positions in sales, sales management, and sales training for small and large corporations, and eventually ownership of several training companies. Tim is often a keynote speaker at companies teaching the value of coaching and conversations in the workplace. He possesses a unique combination of hands-on experience, academics, and innovative insight to solve the industry’s most common challenges specific to workplace performance. Tim holds a bachelor’s degree in Adult Education and Training from the University of Wisconsin, Milwaukee. 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