The Progress Coaching Blog
Tim Hagen
Rating Questions
Coaching Term Of the Week: Rating Question
Rating Question – Rating questions have the added convenience of categorizing performance into either a knowledge, skill, or behavior based function. Knowing how your employees rate themselves will help you to discover any major performance gap issues.
Coaching . . . What NOT To Do
3 Things NOT To Do When Coaching
We constantly talk about what to do when coaching employees, but what about what NOT to do? Whether you are coaching one employee or one hundred employees, the process of coaching can become overwhelming and often, without realizing, you may veer off your intended path. Below are 3 things you should avoid in order to keep your coaching on track.
Coaching . . . The Big Picture
5 'Big Picture' Coaching Tips
- Business coaching is a process, NOT a destination. Don’t get hung up if you don’t see the progress your looking for right away, keep trying.
Only target 1 - 2 performance areas at a time. More than that is just too much for someone to handle and be successful with.
Coaching is about being proactive, while management is about being reactive. Keep an eye out for..
A Coaching Tutorial on Chain Training
Coaching Method Tutorial: Chain Training
Here is another easy and inexpensive training reinforcement method that we use for our clients. Remember there are many reasons training reinforcement programs are important, including increased returns on investment, increased retention of knowledge, increased sales from better-trained teams, etc.
Coaching Relationship Building
How to Coach Relationship Building
When coaching to build customer relationships, whether it be sales reps or customer service reps, there are a few key coaching questions you can work into a coaching session to boost an employee’s level of awareness and ultimately change behavior to consciously work to build relationship with customers.