Get to the heart of emotional intelligence with empathy, a crucial skill sharpened in the shadows of the pandemic. Discover the profound ways in which empathy can transform workplace dynamics and personal connections. Through an enlightening exercise at a client site, we witnessed the power of truly listening without judgment, and Ken's..
One of the questions I receive frequently from managers is about getting their managers or executive team to coach them. They often fear retribution if they bring it up- as if they are crossing a line. When we provide our program to organizations, everybody says you should start with the executive team, which I agree with, but often it gets pushed down to management levels below the executive..
What is Sales Mapping? Sales Mapping is a program where a sales process and / or approach is mapped to a set of performance requirements to better understand specific performance requirements and position sales leaders to apply proven sales coaching strategies to these requirements.
Here's an audio from an upcoming coaching contest we will be delivering in our November newsletter. What were going to do is provide a monthly challenge along with prizes and no not to take our training or get a free product from us but actual gift cards from Starbucks or other types of businesses. The idea is to get a conversation going and we are going to use our newsletter as a tool to..
Acronyms are thrown around the corporate world on a frequent basis. The main objective is sifting through them and truly delving into their definitions. For example, if you're like me, staying ahead of the curve and trends in the workplace is vital to creating an engaged culture that sustains growth. One tool that allows you to monitor and change your to culture is an LMS. So, what is an LMS?..
Do you ever find it difficult to get your point across when it comes to discussing changes with your employees? Sometimes, getting from where you are to where you want to be needs to be accompanied with a visual. Not only does this allow your employees to understand the details necessary to make growth, but it allows you to truly depict, in a positive manner, how to best achieve that change by..
As managers, we should be able to relate to our employee's concerns and questions, people issues, and general human problems. Seeing as no one (at least anyone I know) starts off their working lives as a manager, relating to employees should be a no-brainer, right? Sadly, as anyone who has a manager understands, is that there are common things that managers around the country struggle with. After..
The other day I met George Blomgren the president of The Good Jobs. We got into an enthralling conversation about return on investment with what both our firms do.