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    The Progress Coaching Blog

    Follow Up to Nurture Leads and Create Business Opportunities

    February 22, 2010 Posted by : Caitlin Robinson
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    Nurturing leads has become more important and more difficult than ever for creating business opportunities: 

    • Research firm Sirius Decisions says that during the last five years, the average sales cycle has become 22% longer, typically with three more decision makers participating in the buying process.
    • According to Forrester Research, companies that excel at lead nurturing are able to generate 50% more sales-ready leads at 33% lower cost per lead.
    • According to CSO Insights, companies that excel at lead nurturing have 9% more sales reps make quota, and enjoy a 10% shorter ramp up time for new reps.

    lead nurturing, business opportunities, sales progressFollow up opportunities are a great way to nurture your leads, and they don't always have to include a closing sales pitch.  Keep reading to check out some innovative follow up ideas to nurture your leads and keep you in front of your prospects with out looking desperate.

    1. Send a referral:  This is a GREAT one.  Call up your prospect and tell them you have the name of a potential new prospect FOR THEM!  You establish yourself as a trusted resource, and should that prospect turn into a client for them, you can bet they will remember you when it comes time to make a purchase decision.
    2. Send an article:  We pass this tip on to all of our clients, but still many won’t take the time so it's a great way to set you apart.  Set up a Google news alert for articles, news, or how-tos written about your prospects industry.  Check the news alert once a week, and if there is information that may be relevant to your prospect forward it on.  Again, you position yourself as a resource, and are keeping your name top of mind with out becoming obnoxious.
    3. Send them a relevant success story or testimonial.  Keep an up to date list of references, success stories, and testimonials on file. Then when a similar prospect pops up send them a quick email with the attached reference piece along with contact information of the source.  Encourage your prospects to contact your reference.  The easiest way to convince a lead to buy is to give them a trusted testimonial from one of their peers.
    4. Communicate new products or features.  Every time your company comes out with something new, or updates something old use it as a way to get back in front of prospects.  A personal phone call is best, but if you have a large list, target the most promising prospects to call while sending an email to the rest.  This new product development may just be the the feature that resolves their hesitation to buy.
    5. Give a response to questions.  Of course the best sales people try to be prepared for everything, but sometimes this is just unrealistic.  When a prospect asks a question you can’t answer use it as an opportunity to follow up with them later with a clear and specific response. You will get through again easier if you can say, "I have an answer to your question," as opposed to "I'm just following up."


    Have your own creative way to follow up?  Share it with us in the comment section below!

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    Caitlin Robinson
    Caitlin Robinson

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