When we think of training, coaching, mentoring, just to name a few of the methods in our marketplace we tend to gravitate to things like behavioral change or skill building or talent development. At the foundation of anything an adult learner does is their personal attitude. An attitude is a choice, a skill set, and a behavioral attribute that must be practiced and nurtured on a continuous basis...
My sales team keeps lowering our prices ... What Can I Do?
One of the most common things I hear in selling is the battle of selling value and handling the buyers price objection. So often sales leaders and managers provide rhetorical feedback such as you have to negotiate and sell value when in fact most salespeople may not know how to do that or understand that type of feedback.Here's a simple formula to understand your sales team's ability down to each..
Why I Coach
Recently, I was a guest on a radio show and that was the host’s first question. I was surprised by my answer at first because it came to me so quickly, but was also a great teaching tool for me to reflect and appreciate my career. My answer was in direct regard to my college internship at IBM. I still remember the days I was in my boss’s office Martha Sheffield. I also remember my sit down..
Getting Management to Support Training with Coaching
It’s the # 1 question we get ... "How do I get management buy in for coaching" or "How do we get upper management to buy-in to their managers coaching"?
The Attitude Teeter Totter
What do we know about attitudes?
- If we leave employee attitudes to chance will they gravitate to positive or negative ones?
- When people hear the word attitude today typically do they gravitate to the thought of positive attitudes or negative attitudes?
- When we go home and watch the evening news at 6 PM do we watch positive things or negative things?
- Do people arbitrarily exhibit negative..
Sales Managers – Consider Using Peer-to-Peer Coaching
I have found great success in developing salespeople through what we call peer-to-peer coaching. As a manager, you may have two salespeople on your team that need development of a particular sales skill or knowledge around a product that they are selling.
3 Questions to Ask An Underperforming Sales Person
Sales people can have bad years but they need to be honest with themselves. When asking a sales person why they had a down year the typical response is the economy was bad or our marketing was subpar or our industry was in a downturn. You rarely hear “I was not very good at needs-based selling and my negotiation skills are terrible”. Gosh I hope you are laughing! But guess what good sales people..
Coaching Teams in 4 Steps
You know the term "Silos" when we desribe teams that do not work well together. Why is it? Why do people struggle to work with one another at times? Sadly, it takes sometimes just one person to break down the fiber of a good team.
There are four steps to building a really good team:
- Establish Rapport - this is where we build awareness of one another as people by doing activities that facilitate..