Webinars: The Fast Track to Training

Picture this scene: an inside sales team is gathered in an office, taking notes and actively listening as a speaker gives a presentation about sales training…but the speaker cannot be seen. That’s because this group is listening to a webinar, the newest tool for speakers and businesses. Webinars let large amounts of people attend a single presentation from..

You Will Attract More Worker Bees By Coaching Than You Will By Managing

Coaching is about driving performance and demanding better performance but if we invest time (consciously) in the good things people WILL produce greater effort which leads to better performance. If we only focus on what people do wrong or not as well as we require this begs the question "will the employee continue to pursue..

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And the Survey Says…You’re Rude!

A recent survey, conducted by Robert Half technology, shined some light on the use of technology and manners in the workplace. With the emergence of new mobile technologies, smaller and smaller laptops, and other portable devices comes a decline in our everyday courtesy for others. According to their work 51% of CIO’s surveyed said that the increased availability..

Better Prospecting In Less Time

What’s Your Training Worth Without Coaching?  

Training is in such a tail spin I LOVE IT. The days of "take my all day event for $250 a head" are finally leaving us. I love it because those events NEVER produce long-term measurable results. E-learning simply does not work when the courses are long and too generic to really hit home with learners. In today's fast paced social media driven world our..

The 3 Ways Your Leads Are Finding You 

Let’s face it- we live in a world that is becoming more and more technology based. Customers are turning to the World Wide Web when they need a new product or service, and companies are relying on websites, blogs and online articles to boost sales. Inside sales people need to know where traffic is coming from in order to efficiently gather leads and..

Not Your Average Role-Play

We hear this a lot…”My sales staff hates to role-play,” quite frankly I don’t blame them. Typical role-playing forces most people out of their comfort zone and into an awkward, nerve-racking situation. Think about what role-playing really is…asking an employee to act out how he or she will respond in a staged scenario that challenges his/her knowledge and performance,..

10 Ways to Sell More

Increasing sales seems to be such a simple concept, yet so many organizations have a hard time tackling it. Managers don't have the time to micromanage and reps frequently lack the time management and motivation to get the organizational objectives accomplished. There are some very basic ways that you can impact the bottom line on an everyday basis.

Customer Service: The Cycle of Negativity