Finding A Coaching Balance

Being a great coach really means using whatever means necessary to provide an avenue for employee to perform better. As a leader and coach, it is vital to find balance between the two roles...be directive but add coaching.

A Coaching Quick Reference Guide

Increase Sales in 3 Easy Steps

When it comes to making sales, you need more than luck. While it doesn’t hurt to have it, you need to have product knowledge and the ability to sell. Salespeople need to have great communication skills and be memorable. There are three techniques that a great salesperson uses to get in front of customers and make sales.

Coaching Guidelines for Setting Goals

Setting goals is an important part of coaching employees. It is vital that goals be within reach while still demanding concentration and effort from the employee. If a goal is too easily attainted, chances are that it did not generate any value, ie) knowledge gain or skill improvement. Conversely, if goals are unattainable employees may begin to feel defeated..

 How to Coach Relationship Building 

When coaching to build customer relationships, whether it be sales reps or customer service reps, there are a few key coaching questions you can work into a coaching session to boost an employee’s level of awareness and ultimately change behavior to consciously work to build relationship with customers.

How to Influence Customers to Purchase

Marketing, advertising, public relations. These are tools that we use to make sure that consumers are aware of our product and service. We can spend thousands of dollars (and most companies spend more) just to make sure that consumers know about us, but here’s the catch: it takes more than brand awareness to influence a customer’s decision. The ultimate..

5 Sales Coaching Blunders

You have probably seen your fair share of articles or blog posts telling you exactly how that person did their coaching and how well it worked for them.  Well, I have decided to take a different approach.  I wanted to get the word out on the top 5 coaching no-no'sthat everyone should follow.   

10 Tips to Keep Sales Strong Through Summer

How to Improve Employee Attitudes

Bad attitudes can hinder a business. When even one employee has a less than sunny disposition you run the risk of having it wear off on others. Bad attitudes can tear co-workers apart, can decrease productivity through out the office, and can become transparent to customers. I believe attitude impacts our ability to learn, work well with others, and help..

4 Sales Training Techniques to Give You a Competitive Edge

With millions of companies out there, how do you make yours stand out? You need to have a competitive edge. Sure, you can have flashy promotions and expensive advertisements to draw customers, but it is going to be your employees that make or break a sale.                                          Sales without Customer                                    Service is like stuffing money                                       into a pocket full of holes...