The Progress Coaching Blog

    Caitlin Robinson

    Caitlin Robinson

    Why Customer Service Training is Important

    Wed,Aug 04,2010 @ 09:49 AM | Posted by: Caitlin Robinson

    Recently, I went shopping to buy a new pair of jeans. Upon entering the first store, I noticed three workers standing off to the side talking and laughing…none of them acknowledged me as I walked in. I proceeded to pick out a few pairs and went over to the fitting room, where I waited, and waited, and waited for someone to unlock the door for me, and while I was waiting on the staff, two workers..

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    Tips, Tools and Tricks of the Trade to Making a Sale

    Mon,Jul 19,2010 @ 10:22 AM | Posted by: Caitlin Robinson

    You may be the top salesperson in your company, but you had to start somewhere. Sales is not an easy job, and it is difficult because of preconceived notions about salespeople, which makes it difficult to get that first meeting with a potential client. Here are some sales techniques that you can use to help your chances of closing that sale when you do actually land that meeting:

    Believe in what..

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    Saying "Thank You" Goes a Long Way

    Mon,Jun 28,2010 @ 12:58 PM | Posted by: Caitlin Robinson

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    How to be the Doc Rivers of the Sales World

    Fri,Jun 18,2010 @ 02:35 PM | Posted by: Caitlin Robinson

    So, you want to have a high performing sales team, but you don't know where to start. You could try reading hundreds of training books, you could send your employees to a seminar or you could have turned on the TV and watched the NBA playoffs.

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    Turn your sales team's experience into a tailored sales training handbook

    Thu,May 13,2010 @ 09:18 AM | Posted by: Caitlin Robinson

    We often speak about utilizing group discussions and best practices as a part of your employee coaching program, to help improve your sales team.  Now we propose you to take it one step further, and actually document these best practices, to create the greatest sales handbook your team could ask for. You can read hundreds of books and articles about selling, but who better to learn sales tips..
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    Engagement is the most effective coaching tool

    Thu,Apr 22,2010 @ 09:38 AM | Posted by: Caitlin Robinson

    Engagement with your employees, is the most effective coaching tool we have.  What comes first and what comes last is remembered best, so engaging first thing in the morning, or right before the end of day is highly effective.  How are you beginning your morning, or leaving your team at the end of the day?  

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    Using criticism as an effective learning strategy

    Mon,Apr 19,2010 @ 09:55 AM | Posted by: Caitlin Robinson

    Dealing with criticism is rarely easy or pleasant.  Some people are good at giving criticism, while others can be quite abrasive; some offer it in order to make you better (like your coach or manager), others to put you down.  With this in mind it’s important to accept criticism, matter how it comes, gracefully in order for you to use it as an effective learning strategy.

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    New survey demonstrates the importance of building leaders.

    Thu,Mar 25,2010 @ 10:09 AM | Posted by: Caitlin Robinson

    According to a recent survey by the Hay Group, 64% of the top 20 Best Companies for Leadership, say their people are expected to lead even when they are not in a position of authority, a mere 35% of average companies have this mentality. By expecting that all employees demonstrate leadership skills they are developing employees internally to move up their ranks. Strategies like this reduce turn..

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    Effective workplace communication skills

    Mon,Mar 22,2010 @ 10:42 AM | Posted by: Caitlin Robinson

    According to the experts the top 5 major forms of communications are:(1) Face-to-face(2) Telephone(3) Texting(4) E-mail(5) Social mediaThe most EFFECTIVE forms of communication are face-to-face and telephone. Keep this in mind when you need to speak to fellow employees especially when confronting someone. Bringing up an important issue may be more comfortable to do through email or text, but it..

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    The multiple roles of coaches in the work place:

    Mon,Mar 15,2010 @ 01:48 PM | Posted by: Caitlin Robinson

    Coaches in organizations must take on several roles to be the best resources they can be for their employees.  They must take on several roles to enhance employee performance and sales skills.

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