--- title: "Reflection: An Important Coaching Tool" description: Reflection is powerful, if you use it wisely. Lets say you have an employee who has a negative attitude. What do most managers do? image: https://www.salesprogress.com/hs-fs/file-14485479-jpg/images/banner(1)-resized-600.jpg --- [![Progress-Coaching-Logo-not-tag-white-249px-x-56-1](https://www.salesprogress.com/hs-fs/hubfs/Imported%20images/Progress-Coaching-Logo-not-tag-white-249px-x-56-1.png?width=249&height=56&name=Progress-Coaching-Logo-not-tag-white-249px-x-56-1.png "Progress-Coaching-Logo-not-tag-white-249px-x-56-1")](https://www.salesprogress.com) ## ![blog-header](https://www.salesprogress.com/hs-fs/hubfs/ProgressCoaching/blog-header.png?width=256&name=blog-header.png) ## The Progress Coaching Blog ## Reflection: An Important Coaching Tool April 28, 2013 Posted by : [Tim Hagen](https://www.salesprogress.com/progress-coaching-blog/author/tim-hagen) [0 comment](https://www.salesprogress.com/coaching-leadership/bid/96189/Reflection-An-Important-Coaching-Tool#comment-listing) ![Reflection: An Important Coaching Tool](https://www.salesprogress.com/hs-fs/file-14485479-jpg/images/banner(1)-resized-600.jpg) [coaching](https://www.salesprogress.com/progress-coaching-blog/topic/coaching), [Sales Coaching](https://www.salesprogress.com/progress-coaching-blog/topic/sales-coaching), [Employee Development](https://www.salesprogress.com/progress-coaching-blog/topic/employee-development), [Training Reinforcement](https://www.salesprogress.com/progress-coaching-blog/topic/training-reinforcement) ![describe the image](https://www.salesprogress.com/hs-fs/file-14485479-jpg/images/banner(1)-resized-600.jpg) Reflection is powerful, if you use it wisely. Lets say you have an employee who has a negative attitude. What do most managers do? They ignore until it gets so bad they say "Bill, you have to improve your attitude or else"! Really? Wow, that works? Of course NOT! Reflective Coaching takes on 3 steps: 1. **Identify a performance  issue** -  that needs improvement such as being negative, poor attitude, etc. It does not have to be something like this but I am using these as examples to illustrate the coaching technique. 2. **Learning Activity** - facilitate an activity that prompts the employee to learn like reading an article, watching an inspirational video, observing another employee who is really positive, etc. 3. **Reflective Activity** - after the activity is over, ask the employee to state what they learned and what they learned about them self they feel they can improve. This approach absolves the manager from being viewed as "picking" on the employee which only fuels the employee challenge!   Here is an overview of the technique: [![Listen to This Reflection Audio](https://no-cache.hubspot.com/cta/default/53724/878350cf-6e85-46e7-9a48-14077028deda.png)](https://cta-redirect.hubspot.com/cta/redirect/53724/878350cf-6e85-46e7-9a48-14077028deda)   Free Whitepaper:  [![Click me](https://no-cache.hubspot.com/cta/default/53724/36a8eaad-6395-4171-a661-f7c36e460b76.png)](https://cta-redirect.hubspot.com/cta/redirect/53724/36a8eaad-6395-4171-a661-f7c36e460b76) [Attention Sales Managers: Avoid These Typical Management Mistakes](https://www.salesprogress.com/coaching-leadership/bid/96188/Attention-Sales-Managers-Avoid-These-Typical-Management-Mistakes) [I Am Fat, Walking, and Coaching: Volume I](https://www.salesprogress.com/coaching-leadership/bid/96231/I-Am-Fat-Walking-and-Coaching-Volume-I) ### About Author ![Tim Hagen](https://app.hubspot.com/settings/avatar/f1c7d47389e089ace5c6d5604e49f7c5) Tim Hagen Tim Hagen founded Progress Coaching, a Training Reinforcement Partner Company, in 1997. His entrepreneurial career began in college leading to positions in sales, sales management, and sales training for small and large corporations, and eventually ownership of several training companies. Tim is often a keynote speaker at companies teaching the value of coaching and conversations in the workplace. He possesses a unique combination of hands-on experience, academics, and innovative insight to solve the industry’s most common challenges specific to workplace performance. Tim holds a bachelor’s degree in Adult Education and Training from the University of Wisconsin, Milwaukee. 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