The Progress Coaching Blog

Trust Can Drive or Kill Coaching

November 26, 2014 Posted by : Tim Hagen
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  trust manager

Trust is not something you can see or document. Trust is so vital in the workplace no matter the industry. The tough thing about trust is it’s not something you totally control as a manager or coach. I remember hearing a manager say in a meeting “my employees trust me as they know my door is always open”. When you chatted with the employees of this manager, they shared he was always distracted and on his phone when you spoke with him. In essence, they were saying we don’t trust he is even listening to us so whether his door is open or not is irrelevant.

Trust is interpretative and controlled by both parties and not just one. So how do we show trust? What are your thoughts? Also, trust is not just about honesty or telling the truth, rather trust manifests itself in many areas.  Questions such as "does the manager trust I am doing a good job? or "does the team trust I will complete the project on time?” or "does the coach trust we can come back, fight, and win the game?” Without trust, the psyche of those affected can be greatly diminished.

Trust is …

  • Nebulous
  • Revealing
  • A thoughtful effort
  • A concept most of us assume we do well, but …
  • Controlled by the delivery and reception of both parties
  • And so much more

Listen to the audio below about great trust a volleyball coach showed in his team:


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About Author

Tim Hagen
Tim Hagen

Tim Hagen founded Progress Coaching, a Training Reinforcement Partner Company, in 1997. His entrepreneurial career began in college leading to positions in sales, sales management, and sales training for small and large corporations, and eventually ownership of several training companies. Tim is often a keynote speaker at companies teaching the value of coaching and conversations in the workplace. He possesses a unique combination of hands-on experience, academics, and innovative insight to solve the industry’s most common challenges specific to workplace performance. Tim holds a bachelor’s degree in Adult Education and Training from the University of Wisconsin, Milwaukee.

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