Although it is impossible to control another person’s attitude, it is possible to make an impact on someone’s attitude whether it be negatively or positively. Often times, attitude is only addressed when it poses a problem or starts out poorly and gets worse. Positive attitudes are rarely addressed, and rarely do we invest in the good things while rewarding positive attitudes. Coaching can help focus on the importance of positive attitudes while working to improve negative ones.
In reality, most people will eventually have to confront a person whose attitude doesn’t quite meet expectations. If and when this confrontation occurs, use the tips below to assist with attitude development.
Our attitude is the outcome of choices we make.
This doesn’t mean we wake up in the morning and decide that I’m going to be difficult today or maybe I will be as uncooperative as possible. Often times there is a string of related or possibly unrelated events that lead us to exhibit the attitude we currently display. This would be an opportunity to ask questions to uncover the source of the person’s attitude. Discovering the root issues will help both you and your employee take the next steps in moving forward.
Attitude isn’t always as straightforward as we’d like.
Unfortunately, we all do not constantly monitor our attitudes. At some point or another, we have probably unconsciously let an undesirable attitude transfer from one circumstance to an entirely unrelated situation. Unfortunately this means others suffer at the hands of an attitude they didn’t create. Sometimes our attitude simply needs to be brought to our attention. Build awareness by challenging an employee to view their attitude from the outside looking in.
Misery loves company and attitude loves emotion.
Underlying emotions usually fuel poor attitudes. This is why it is important that you, the coach keep your emotions out of the equation when handling any attitude issues. An employee may not even hear your message if your emotions are coming through stronger. Remain neutral and don’t allow your emotions to add fuel to an attitude fire.
For more information on attitude in the workplace, click below to find out more about our 7 Strategies to Coaching Positive Attitudes in the Workplace: