The number one skill seems so simple, but so many factors are against it! People cannot do it well at all. Many things get in its way, like our own thoughts and objectives. People rarely do one valuable thing that builds clarity and trust- that's active listening, where you state back what somebody said during dialogue. Active listening plays a huge role in having effective conversations, which many people struggle with.
Communication is key, right? It's often the answer to relationship problems with a partner, the issue that comes up when we use emails too frequently, and it's the tool we use in the corporate world to stay in touch with our fellow employees, managers, and teams. But what's the difference between quality and quantity when it comes to communication? Is it really the be-all-end-all that brings a manager and employee together, or is constant communication more aptly named "conflicting"? Here are some common themes we see with communication at Progress Coaching that get in the way of successful employee and manager relationships:
Money, benefits, fun activities- what actually keeps someone motivated to come to work? While an energetic and engaging boss begins the process, what ultimately ends the debate is a trusting, cooperative environment. Not only does the manager need to trust that the employee will complete and fulfill obligations, but the employee needs to trust that the manager creates an environment of standards that they keep as well. In the TED talk by Rachel Botsman, she explains the new, visible nature of evaluating trust in the workplace seen in companies such as Uber, AirBnb, and more. While these companies are succeeding by providing a constant visual of mutual feelings, take a minute to ask yourself if you have such measures in your own place of employment? Not only does this provide a culture of openness and understanding, but a visual expectation of standards. However, do you have measures to take that information one step further? do you have the information without a plan to change or foster the current culture? Check out our free webinar to learn more about how you can change the culture of trust in your workplace today. Link to follow video.