Look, if we engage with employees on a day to day basis, and most managers do, why not make the most of it? But how does a manager do that? First, we need to be equipped with three fundamental steps to start the coaching process:
- Ask Questions
- "What are you going to do to successfully overcome that challenge?
- How can I help you move forward more comfortably?
- What are the two things you need to do to address this successfully?
- Listen
- Maybe they don t know how (lacking knowledge)
- Maybe they have not practiced enough (lacking skills)
- Maybe they have a fear of trying (lacking confidence)
- No matter the issue, in each of the above challenges, the manager needs to approach each one differently.
- Okay, we have learned where the employee is coming from, so now the manager understands why performance is not being achieved; therefore, the manager can SHARE in the pursuit with a wonderful word: WE
- What if WE worked together on this, how would you feel?
If employees feel managers are willing to help and pursue better performance with them, they will be more inclined to work hard!
Free Whitepaper: How to Get Managers to Coach
