7 Employee Training & Coaching Techniques

2 Ways Boost Your Customer Service Focus

Building a customer service focused organization, is an important step in rising above your competitors.  A little extra effort can take your brand and business a long way.  Below are 2 of the 7 basic steps you can use to turn your organization from average to GREAT.

How The Right Questions Can Help You Sell More

How many salespeople have come into your office, sat down and proceeded to tell you every benefit about what they are selling, without ever knowing what you need. WASTE OF TIME! When salespeople don’t ask questions they have no idea what the prospect actually needs. If you are a sales rep who does this you are making things much harder for yourself...

Formula For Success: E + P = R

Effort + Progress = Results

How to Mix and Mingle Like a Pro

Networking, networking, networking! We get it, networking is an important part of the business scene and if you’re not networking then you are some sort of business professional leper. The thing is, everyone acts like networking is a very prestigious skill that can only be learned in some kind of underground workshop and you can’t get into because you don’t know..

Self Reflection Planning Questions 

When participating in any new experience or activity it can be very easy to become overwhelmed by the "newness" of the situation. This overwhelming feeling or sensation can sometimes take priority over all other functions or senses we may need. Have you ever been in a new situation where you have felt that you were very present and participatory, however, when..

Coaching Term Of the Week: Rating Question

Rating Question – Rating questions are used to get an employee to upfront about his or her view of their performance. Rating questions have the added convenience of categorizing performance into either a knowledge, skill, or behavior based function. Knowing how your employees rate themselves will help you to discover any major performance gap issues.

How to Perform An Employee Assessment

Objective of Employee Assessment: The objective in doing an employee assessment is to define the performance levels needed by the employee. In doing the assessment it will help the manager and employee find out where the GAP of learning is within specific performance aspects.

Coaching NOT To-Do's

"Ok, so here's what you should do...""This is how you do it, let me show you..."When trying or learning something new it is always helpful to have a trainer guide you, show you and/or tell you how or what do to. But, often times we don't think to offer up or ask what not to do. It's just not a natural part of the learning process. However, often times, knowing what not to do..