1. Warm Up- Athletes do so why shouldn't your employees? Have employees do a quick role play or other short coaching activity to get ready for the day ahead.
2. 30 second rule- When coaching your employees you should never be talking for more than 30 seconds at a time. Any longer than that and you are not listening enough.
3. Book Summaries-Employees should NEVER just read a book or article. Have employees summarize important facts they learned and have them email you how they will incorporate what they learned into their daily routine. Check back a month later and see if they stuck to it, if they did congratulate them, if they didn't, get them back on track!
4. Turn off distractions- Our minds are over loaded everyday. Turn off your computer screen and cell phone for the duration of the coaching session, this will ensure you really hear everything that you need to.
5. Daily Coaching Check- Each day at noon you should have done at least one thing to improve your staff, from a simple good job Sue, to a full blown coaching session. If by noon you haven't completed this task, make sure you build it in to your day. Text messages, emails, and voicemails can count, so no more excuses.
6. Get more out of employees-ask "How so" "Can you tell me a little bit more about that," or "can you give me an example?"
7. LISTEN- A great quote by Stephen Covey: "Most people do not listen with an intent to understand. Most people listen with an intent to reply." Make sure this isn't you.
8. Group Coaching- In a group coaching session have them throw difficult objections or dismissal comments at each other. Reward the team member that comes up with the best rebuttals.
9. Have Fun- coaching should create fun for your employees, not be a dismal task.
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