Throughout my daily life, I try to illustrate connections between great customer service and coaching. It's apparent when a company truly embraces what it means to have a great culture when you experience it consistently across an organization. I welcome the millennial stereotype of brand loyalty when it comes to working with or spending money with companies that move beyond simply "talking the talk" and wholeheartedly take on the "walking the walk" piece. It's easy today to fall into a trap of simply believing a company's promise, whether it's a proclamation that their green initiatives go above and beyond their competition, or that their attention to detail and lack of frivolity is why you should purchase their product. The way I sort through this over-saturation of abundant promises is through speaking with a customer service representative.
People in my industry, including myself, talk an awful lot about “Feedback.” To a degree that makes it seem like it’s this huge, daunting thing. It has gotten to the point where we talk so much about feedback and emphasize the importance of feedback to such a level that we forget one important truth. Rather than being a huge deal, or something to be afraid of, remember that feedback is a conscious conversation that most often takes less than one minute.
Acronyms are thrown around the corporate world on a frequent basis. The main objective is sifting through them and truly delving into their definitions. For example, if you're like me, staying ahead of the curve and trends in the workplace is vital to creating an engaged culture that sustains growth. One tool that allows you to monitor and change your to culture is an LMS. So, what is an LMS? Learning management systems allow you to develop, assign, and track online learning. This is the trend in the workplace today, so you know there are plenty of them to choose from. In fact, this market is set to grow to about $50 billion dollars by the end of the business year, according to a Docebo report. Doing things online, on the go, and using a platform that is simple and easy to use and understand is necessary to stand out amongst the myriad of options available to you. In the article written by William Felton, "The Best LMS for 2016", he rates some of the most prominent learning systems available to universities, organizations, and businesses today.