Attitudes can impact an employee’s ability to learn and work well with others as well as their customers. That’s why it’s important for managers to focus on developing the right attitude through employee coaching. Attitude is a choice. You cannot change someone’s attitude or instill a positive attitude onto someone who has a negative one, but you can make an impact. Organizations want to develop a culture of positive attitudes, but it is often the missing piece for many organizations and not addressed until they become negative.
Why do we need to coach and/or challenge that one negative employee we have on our team or within the company? There are many reasons to coach that employee. Firstly, from a leadership perspective, if we don't address that person, we may lose the trust of the other teammates. Secondly, we have to look at that employee with the negative attitude as an opportunity to help them see that there is a better way to react to situations in the workplace. Thirdly, we need to realize that negative employees lack the skill sets, behavioral attributes and the wherewithal in terms of how to deal with challenging situations.
First of all, bad attitudes do not require you to get angry or upset. Bad attitudes are an employee's choice and our job is get them to realize they need to make a change.