Contact Us

Tim Hagen

Tim Hagen founded Sales Progress, a Training Reinforcement Partner Company, in 1997. His entrepreneurial career began in college leading to positions in sales, sales management, and sales training for small and large corporations, and eventually ownership of several training companies. He possesses a unique combination of hands-on experience, academics, and innovative insight to solve the industry’s most common challenges. Tim holds a bachelor’s degree in Adult Education and Training from the University of Wisconsin, Milwaukee.

Recent Posts

How One Assessment Can Bring Managers and Employees Together

By Tim Hagen on Wed,Sep 26,2018 @ 09:03 PM

I've been in the practice of teaching and training managers how to coach their employees for over 20 years now. One thing that's been around even longer than that are assessment tools. Those tools are quite valuable, but we started to realize something. Many of these assessment tools are based on personality, and the output is usually canned pieces of information that require managers to interpret the data on their own in order to create a plan or coaching strategy specific to what they learned. This can be very complicated, convoluted, and quite frankly very difficult for managers, especially those who aren't yet skilled in coaching. In order to make this process easier for managers to immediately apply assessment results to tangible coaching strategies, we at Progress Coaching have created the Dual Assessment Strategy.

Continue Reading

Using Assessments to Bring Manager & Employee Together for Greater Engagement

By Tim Hagen on Mon,Sep 24,2018 @ 08:30 AM

While the industry has many valuable tools there is a tremendous opportunity of using a dual assessment strategy to bring the manager and employee together for common ground, greater understanding of one another, and a framework to apply coaching strategies. Progress Coaching has created such a strategy using two custom assessment strategies:

Continue Reading

Quit Role-Playing! Facilitate Positive Practice Sessions

By Tim Hagen on Thu,Sep 06,2018 @ 09:00 AM

The phrase "role-playing" universally tends to conjure up sighs, eye-rolls, and groans. Even though this is the typical case, can we all agree that we don't get better without practice? One of the reasons role-playing get such a negative connotation really has nothing to do with role-playing itself, rather it’s based upon how we give one another feedback.

Continue Reading

5 Strategies to Coach Confidence

By Tim Hagen on Wed,Sep 05,2018 @ 10:30 AM

Confidence is a very brittle thing and can be broken in an instant. One of the most fundamental examples of this is when people role-play or practice inside a corporate meeting. After the practice session is completed feedback is provided and for whatever reason people seem to unload on constructive feedback. They will provide one or two things the person did well and then lead with the phrase such as "here is what I would do if I were you" and then they begin to provide multiple counts of constructive feedback. Rarely do people ever leave these meetings invigorated and the proof is when role-playing or practice is announced most people usually roll their eyes and dread the thought of doing it but why? These sessions indicate people typically do not have confidence associated with practice just due to the nature of how the feedback is provided.

Topics: confidence
Continue Reading

Coaching Must Involve Practice

By Tim Hagen on Fri,Aug 31,2018 @ 09:30 AM

Without practice employees do not arbitrarily improve. Without practice we cannot observe skills and behaviors to reinforce. Without practice employees will not arbitrarily develop confidence. Without practice managers are allowing employees to practice for the first time in front of peers and customers. So what is a manager to do especially when time is limited? Here are five strategies we would encourage you to adopt when it comes to facilitating practice:

Continue Reading

Coaching After the Learning is Done...What's Working?

By Tim Hagen on Thu,Aug 30,2018 @ 10:00 AM

When I think about learning I think about employees who have gone to a class or maybe an online course and they’ve experienced knowledge dissemination or skill development. Where does coaching come in?

Let’s take two scenarios to illustrate this point. First, somebody attends an internal corporate workshop where he or she have learned the valuable material and engaged with his or her teammates throughout the company.

Topics: coaching
Continue Reading

The Two Major Reasons Managers Really Do Not Coach Their Employees

By Tim Hagen on Wed,Aug 29,2018 @ 09:00 AM

We hear it all the time "I don't have time to coach my employees" or "our industry is really different and our managers are working managers" or "we hire really good people" or ???

The fact of the matter is some of the aforementioned reasons certainly have some merit but what if managers could creatively build their own coaching programs and apply coaching strategies even when they're physically not present? What if managers were really taught how to address the two major reasons why they do not coach and provided real world assistance and support? 

Continue Reading

The Progress Initiative

By Tim Hagen on Tue,Aug 28,2018 @ 10:00 AM

The Power of Progress! We've been teaching Progress Coaching™ for over 20 years I wanted to share with you a really cool concept: The Progress Initiative. The Progress Initiative is a movement organizations can take for talent development and retention as well as the cultivation of effective leadership.

Topics: success coaching
Continue Reading

Coaching After the Workplace Engagement Study Retains & Grows Top Talent

By Tim Hagen on Mon,Aug 27,2018 @ 07:45 AM

Often, organizations will deploy a workplace engagement study to ascertain their employee's happiness and level of engagement. This could include their salary, their benefits, their engagement levels, their motivation, their team dynamics, or what have you. The purpose of the engagement study is to find out what's going on in the workplace. Often, organizations will do this on an annual basis which quite frankly is just not enough. Often, the results will be shown to an executive or upper management team only to have it sit there.

Continue Reading

Starting Your Coaching Relationship Positively is Critical

By Tim Hagen on Fri,Aug 24,2018 @ 09:00 AM

Starting a coaching relationship is not always easy to do and one of the things we teach in the progress coaching training system is something we call the awareness stage. The awareness stage is when we make someone aware of the opportunity to improve but the language and approach we use is as critical as anything. The goal of this stage is not to convince somebody that they have to improve, rather it's to make them aware of the opportunity, seek their emotional commitment to the area of opportunity, and ultimately establish a cadence associated with getting together.

Continue Reading

Be Honest with Yourself

By Tim Hagen on Thu,Aug 23,2018 @ 08:30 AM

The goal of coaching is ultimately to get people to look in the mirror step one and then take step two which is to take action on step one. The funny thing is very few people do step one very well. It's hard to be honest with yourself.

Here are a few examples of the challenges people have as it relates to being honest with themselves. Let's take a salesperson who's had a great year and when you ask that salesperson why they had a great year they tend to talk all about themselves. The next year they have a down year and you ask them what happened they tend to bring up extraneous things such as the economy or pricing issues or product issues. The funny thing is good salespeople sell during tough times. 

Topics: coaching
Continue Reading

Getting Executive Management To Coach

By Tim Hagen on Wed,Aug 22,2018 @ 02:10 PM

Recently, I had a conversation with an organization where one of the managers felt like there would be greater traction with their end of the year engagement study results if upper level management participated in coaching and mentoring. He presented a true fear of having such a conversation as it was filled with political potholes and risk. What is a manager to do?

Continue Reading

Are You Taking Your Daily Supplements?

By Tim Hagen on Thu,Dec 14,2017 @ 12:43 PM

 

Supplements are so prevalent here in the United States that they have their own storefronts, loyal fan-bases, and are even touted across cable networks due to their popularity. Scientific evidence shows that some of these are beneficial to our overall health, but on one condition- they are most effective in conjunction with overall healthy behavior like diet and exercise. You can't take a magic diet supplement, for example, and expect to lose weight, all while pounding cheeseburgers and beer (wouldn't that be AWESOME?). So, in order to get the most out of your supplements, you need to support it with a healthy lifestyle.

Continue Reading

How to Coach "The Nine Types of People Who Never Succeed At Work"

By Tim Hagen on Fri,Dec 08,2017 @ 01:15 PM

 

I recently read an article written by Travis Bradberry entitled, "Nine Types of People Who Never Succeed At Work", and it immediately got me thinking. This quote stood out to me: "None of these behaviors are a career death sentence because they can be eradicated through improved emotional intelligence. All it takes is a little self-awareness and a strong desire to change." 

Let's face it- we all work with people who fit the characteristics that Travis details in this article. But this begs the question- do you simply wait for the employee or coworker to become self-aware on their own schedule, or do you intervene and propel the change?

Continue Reading

Using Video To Coach

By Tim Hagen on Tue,Oct 17,2017 @ 11:56 AM

Recently, we created a module called video-based coaching. The module teaches specific strategies of how to leverage video as a coaching tool versus always a manager or coach as the sole provider of coaching. We live in a video age and I thought about writing this long-winded articulate article sharing my wisdom until I saw the following video. I think this video will do most of the teaching of how video can impact people's emotions and choices which goes to the basis of what coaching really is-please share your impact or insight of this video and how video can be utilized to coach: Greatest speech I Have Seen
Continue Reading

Lists by Topic

see all

Posts by Topic

see all