The phrase "Communication is key" can be applied to almost any situation. Communication is how tasks get done efficiently and correctly. Giving feedback is one of the most important types of communication, without feedback, people wouldn't know if what they are doing is correct or if they could improve. As a coach, giving your employees feedback is one of the most important things you can do to improve performance, teamwork, and attitude.
The goal of feedback is for it to be received in a way that the employee gains something from it. Feedback by itself is useless, but feedback that is applied to a task or situation can make a huge difference. Feedback can be received in 3 ways. Evasive, Apprehensive but agreeable, and Agreeable. Here are some tips on how to respond to each type.
Evasive: Continue to ask questions, safely challenge the employee, use 3rd party behavioral rating questions or hypothetical questions. Using these techniques you can help the employee really understand the feedback you are giving them and help them respond in an appropriate manor.
Apprehensive but agreeable: pursue actions but really focus on feedback toward their effort and conditioning them to mentally stay committed. Doing this will help build the morale of the employee and motivate them to achieve more.
Agreeable: stop asking questions and get to the task at hand to pursue performance improvement through practice. An employee who has received feedback in an agreeable manor is ready to use that feedback to better their abilities to complete the task at hand.
Feedback doesn't always have to be constructive, positive feedback is always welcome! This helps to build the morale and motivation of an employee. This also lets them know that they are doing a good job, which is extremely helpful to the employee. As a coach you should constantly be giving feedback to your employees, this keeps the line of communication open between them and you and it helps them to increase productivity and motivation.
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