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Don't Assume Trust When Coaching

Thu,Mar 20,2014 @ 02:30 AM

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Trust is such a nebulous and vague thing when you think about it. Leaders stress trust but studies reveal employees have a lack of trust in their leaders so there is a disconnect. When thinking about trust we have to think about "Trust Building Actions" such as:


  1. Invest in good things that your employees do.
  2. Broadcast your employee’s positive impact to upper level management.
  3. Send a Card or book specific to the employee’s hobby.
  4. Ask top performers to coach other employees and provide positive feedback as this gives them a taste of leadership.
  5. Intentionally turn off your phone when starting a coaching session to show your employee you are intent on truly listening.
  6. Last, always always always tell the truth. Yes, people say they want to hear the truth but in reality many people struggle with hearing the truth. One of the best comments I ever heard about honesty was the following: if you tell the truth you never have to remember what you told someone.
Things That Destroy Trust:
1. Looking at emails when they come in while you are talking to an employee.
2. Peaking at your cell phone when a text comes in
3. Canceling your scheduled coaching sessions too often
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Tim Hagen

Written by Tim Hagen

Tim Hagen founded Progress Coaching, a Training Reinforcement Partner Company, in 1997. His entrepreneurial career began in college leading to positions in sales, sales management, and sales training for small and large corporations, and eventually ownership of several training companies. Tim is often a keynote speaker at companies teaching the value of coaching and conversations in the workplace. He possesses a unique combination of hands-on experience, academics, and innovative insight to solve the industry’s most common challenges specific to workplace performance. Tim holds a bachelor’s degree in Adult Education and Training from the University of Wisconsin, Milwaukee.

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