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Coaching Employees With Bad Attitudes

Wed,Mar 05,2014 @ 02:49 PM

 

Debbie Downer

As a manager, you have many responsibilities and many tough tasks. One of the most difficult may be dealing with an employee with a negative attitude.  We all have encountered them or know them.  You know the ones who are always complaining about everything or are just cranky all the time.  “Debbie Downer” or "Negative Nancy" or "Grumpy Greg" are all names we have heard describing people with a particular demeanor.  Their negative attitude spreads throughout the workplace and brings down the mood. The "Debbie Downer" type makes it hard to feel a sense of teamwork as nobody wants to work with that person and possibly run the risk of losing the employees with the positive attitude. More importantly, when it comes to sales and customer service, these types of people don’t just bring down the mood or company morale, they bring down the sales.

Most people would rather support a company with a “Positive Polly” than a “Negative Nancy.” This means that the managers have a responsibility to help these employees improve their attitudes. The mirror check is one way to accomplish this. Have employees take a long look in the mirror, let them decide if they want to make the choice to change their behavior and then come up with actions that will help them improve their problem areas. Let them know how you, co-workers and their customers view them.  In order to see their attitude change and sales increase, these employees need to be coached to help change their behavior and improve their performance.  

                                     Download White Paper:  Coaching Bad Attitudes  in the Workplace

Tim Hagen

Written by Tim Hagen

Tim Hagen founded Sales Progress, a Training Reinforcement Partner Company, in 1997. His entrepreneurial career began in college leading to positions in sales, sales management, and sales training for small and large corporations, and eventually ownership of several training companies. He possesses a unique combination of hands-on experience, academics, and innovative insight to solve the industry’s most common challenges. Tim holds a bachelor’s degree in Adult Education and Training from the University of Wisconsin, Milwaukee.

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