Coaching Creates Defining Moments

It is critical that managers be aware of their defining moments. When employees ask us questions or engage with us as leaders a defining moment may be in the works. What is the defining moment? It's a moment when people engage with each other either successfully or not successfully. For example, if a salesperson raises user her hand in a staff meeting to ask a question of their manager and the manager responds with the rolling of their eyes and a statement such as “you should really know how to do that already”. At that moment a defining moment has occurred. If a sales leader or in the manager for that matter were to react this way they may take the interaction is not being that vital. When in fact that moment has created a lasting impression on the part of the employee. Would that employee be more or less inclined to ask the question again at the next staff meeting? We often view our interactions with employees is not being defining moments; whereas, if we are not in tune with how we are perceived we may be creating a defining moment with lasting repercussions.

It is also equally important to point out positive defining moments. When a manager in a staff meeting surprises in employee with positive recognition and accolades to demonstrate true appreciation a defining moment has been created. When we engage with people very rarely are those engagements neutral, rather they typically create either positive or negative moments. It is incumbent upon us as leaders to consciously be aware of creating positive defining moments.

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