You’re late for work.
You spilled your coffee.
There’s construction causing a traffic jam.
We all have bad days, but we are supposed to be able to leave our problems at the door. However, most of us have trouble doing this, and it can severely affect our work. Who wants to deal with angry customers when you just had to deal with an angry spouse or kids? So, how do we drop our problems to help others with theirs?
- Be aware of your stress and your emotions.
If you are aware of them, then you can focus on controlling your interactions when you are dealing with customers.
- Visualize a good day and believe it.
If you think positively, then your attitude will become positive.
- “ Happy”
Constantly remind yourself that you are at work to serve your customers. If you treat them well and keep them happy, then they can only have a positive effect on your attitude.