The elephant in the room literally is nine different attributes that affect employee's performance whether it be learning or performance in the workplace. These nine attributes can affect or detract an employee from performing at their optimal level. For example, if you have an employee who does not feel engaged or connected to his or her boss versus somebody who does they will have fractional success. If you have an employee who lacks self motivation and the ability and willingness to invest in them self they will have fractional success. If you have an employee who has arduous or difficult relationships with coworkers that employee will have fractional success in learning and productivity in the workplace.
Here are the nine elephants and their definitions:
- Attitude: This means attitude towards work, towards other employees, toward the company, etc. An employee’s attitude sets the tone for the rest of their work, and a bad attitude can lead to less than exceptional work. Increasing an employee’s attitude helps to improve their relationships, connectivity, confidence, feedback acceptance, and progress.
- Confidence: A lack of confidence means there is a fear, the only way to get over this fear is with practice and positive reinforcement. When an employee’s confidence goes up, their motivation, engagement, attitude, and progress go up with it. They feel empowered and ready to accomplish whatever task they have and to do it well.
- Connectivity: This refers to an employee’s connection to their job, their teammates, their boss, and to their organization. Connectivity is essential for employees to stay motivated and achieve their goals. When you improve connectivity, it also builds motivation, relationships, confidence and progress.
- Engagement: This one is big. When an employee is engaged, the results are limitless. An engaged employee produces outstanding work and continually makes progress. In the Deloitte Global Human Capital Trends research of 2014, 78% of business leaders rated engagement as extremely important. Engagement leads to improved self-development, relationships, relationships, attitude and progress.
- Feedback Acceptance: Coaching is about feedback, without feedback employees would not know what they are doing well and what they need to change. The goal of feedback is for it to be received in a way that the employee gains something from it. Feedback by itself is useless, but feedback that is accepted and applied to a task or situation can make a huge difference. When an employee is able to accept feedback in a positive and helpful way, they can improve their motivation, confidence, self-development and progress.
- Motivation: This is another big one. When an employee is motivated there isn’t anything they can’t do. An employee who is motivated is ready to take on the world. When employees are motivated they get more done, and overall, they do a better job. Coaching an employee to increase their motivation also increases their confidence, feedback acceptance, self-development, engagement, and progress.
- Progress: You may have noticed that progress has been mentioned in every principle so far, and, spoiler, it will be in the ones to follow as well. Progress is a result of the improvement of each of the other Foundational Attributes. The purpose of coaching is progress, we coach employees to help them progress toward their goals, which helps the company progress toward its goal. Progress is also the number one motivator, everyone wants to improve. Progress is a Foundational principle because it is the result of the increase in each of the other Foundational principle, and when someone coaches to increase progress, each of the Foundational Attributes increases as well.
- Relationships: This one is a little different from the rest; this is more focused on an employee’s relationship with their teammates and with their manager. It may seem less important, but if you think about it, if an employee has one bad relationship can negatively affect the work they do with that person, lower their progress, their motivation, and their attitude. Now they are low in four of the Foundational Attributes and are producing work that is less than their best. Having good relationships can increase motivation, feedback acceptance, engagement, connectivity, and progress.
- Self-Development: If an employee is not invested in themselves, then how can you as a manager invest in them? Coaching to increase and encourage self-development is vital to the company and to the employee. Increased self-development can lead to higher confidence, engagement, motivation, feedback acceptance, and progress.
Once an employee has a strong background in the Foundational Attributes, they are ready to be coached in the performance areas. These Attributes allow employees to be more accepting of training, more understanding of coaching, and more willing to put both to use. With these Attributes employees are enabled and excited to reach their goals.
Learn About Our System "Get Your Pulse" That Measures The 9 Foundational Attributes: click here