Engagement is a word commonly associated with coaching, but what is engagement? In the article, "What is Employee Engagement?" written by Kevin Kruse, he writes about the meaning of engagement in the workplace and why engaged employees will benefit your company.
Employee engagement is commonly confused with employee happiness or employee satisfaction, but it is neither of these things. An engaged employee is a happy and satisfied employee, but a happy and satisfied employee is not always an engaged one. Happy and satisfied does not always mean the employee is hard working, productive, or willing to put in extra effort to help the company acheive its goals.
The definition of employee engagement is the emotional commitment the employee has to the organization and its goals. Employees who are engaged care about their work and the company. These employees are not just there for a paycheck or a promotion but are there to help the company get closer and closer to its goals every day. They are motivated, prepared, and ready for work every day. Engaged employees do what they know needs to be done without being asked and go above and beyond what is expected of them.
Kruse says engaged employees =
- Better business outcome
- Higher quality and productivity
- Higher customer satisfaction
- Increased sales
- Higher levels of profit