Bottom line. It is the driving factor for most companies. Make your bottom line and you have been successful for that quarter. Management pushes their sales teams to get out and sell and turn leads into customers, but there is a department that managers often overlook that has a major impact on the perception of a business: the customer service team.
Think of customer service people as the gatekeepers of your company. If it’s great, then people are going to think your company is great. However, if your team is rude or apathetic, then suddenly, that becomes the overall view of your business. Customer service is a tool that companies should leverage more often. Customers call in with questions or problems, and they don’t want to be greeted who has a case of the Monday’s…everyday.
GREAT customer service is really the number one reason customers join and stay with companies. Organizations spend billions of dollars on sales training but not nearly enough on helping customer service staff and those employees who interact with customers. Employees who handle customers leave an impression during and after every interaction. What if these people were educated and provided with techniques to WOW the customer on every interaction? What would sales be like than?
FORMULA FOR SUCCESS: E + P = R
EFFORT + PROGRESS = RESULTS
Coaching employees will produce a greater individual effort to improve performance and collective shifts in attitude that will harbor positive attitudes, support of one another, and last, but not least, measurable RESULTS.
WIFT: "What's In It For Them"?
5 TIME MANAGEMENT TIPS
Recently, driving down the expressway I peered to my left to see a woman who in the middle of traffic was putting her lipstick on as if there just wasn't those last couple of minutes before walking out the door to do this. I thought to myself, "how often do you feel this way at work-that there just aren't enough hours in the day?" Time, and the lack of it from a management perspective is an ongoing struggle for many managers. Not only are they managing staff to ensure their work is done, but they also have their own work that needs to be attended to.
THE 3 BASICS TO BECOMING SUCCESSFUL IN SALES
You may be the top salesperson in your company, but you had to start somewhere. Sales is not an easy job, and it is difficult because of preconceived notions about salespeople, which makes it difficult to get that first meeting with a potential client. Here are some sales techniques that you can use to help your chances of closing that sale when you do actually land that meeting: