Are your salespeople really building relationships? Most salespeople believe that they have a great relationship with their clients but if you ask them the following question, “What have you done in the past 30 days to build deeper relationships with your clients?” Most salespeople are not able to answer this question. You now have an opportunity to coach them to build and sustain their relationships with their clients. Relationship building is a nebulous and vague concept in selling. If we don’t encourage specific action-based relationship building, then it becomes a concept more than a reality. Action-based relationship building is the key to success and salespeople will not take it upon themselves to do this on their own.
Relationships are tricky, especially in the workplace. One bad relationship with a coworker can negatively affect the work you do with that person, which can lower progress, motivation, engagement, and overall morale.
The purpose of coaching is progress. We coach to help employees progress toward their goals and eventually achieve them. Coaching is the means to a successful end. Progress can be seen in many aspects of an employee and their work. Motivation, attitude, engagement, effort, relationships, etc. all show how an employee is progressing, and each of those aspects is developed by coaching. Progress develops from good coaching techniques. Here are 7 coaching techniques to help increase progress.
Coaching an employee requires the coach and coachee to have a good relationship. Developing a relationship with an employee is an extensive process, but without it, the employee, the company, and the coach can all suffer. In order to coach your employee you need to know your employee. Coaching is all about helping your employee to realize what they could improve upon or fix, and then directing them towards a solution. To do this, you need to know a lot about your employee. Here are a few things to look at when building relationships
It’s important for employees to feel a sense of connectivity in the workplace, whether it be to their boss, their teammates, their job or to the organization itself. What is connectivity? Connectivity is the state of being connected. What does it mean to be connected? Connected is to relate to or be in harmony with another person, one’s work, etc. Managers have the responsibility of keeping everyone connected in the workplace and dealing with different levels of connectivity among his or her employees. Determining whether or not an employee has a connection in these areas is the first step for a manager to take. This will help the manager be more successful with coaching to the employee’s various levels of connectivity.
For example, some employees may be connected to his or her boss or the company but not to their teammates. You may have an employee who feels very connected to his or her job and teammates but not to their boss. Connectivity doesn’t have to be viewed as something negative, it is simply something that people feel or don’t feel. It is often associated with engagement and relationship building.