What if the way we've been thinking about coaching in the workplace is all wrong? Instead of viewing coaching as a corrective measure, what if we saw it as an investment in someone's growth?
I’ve shared this story before about one of our clients. It’s a prime example of the importance of developing emotional intelligence in your workplace, which can't be accomplished without first developing self-awareness.
Throughout my daily life, I try to illustrate connections between great customer service and coaching. It's apparent when a company truly embraces what it means to have a great culture when you experience it consistently across an organization. I welcome the millennial stereotype of brand loyalty when it comes to working with or spending money with companies that move beyond simply "talking the..
The phrase "role-playing" universally tends to conjure up sighs, eye-rolls, and groans. Even though this is the typical case, can we all agree that we don't get better without practice? One of the reasons role-playing get such a negative connotation really has nothing to do with role-playing itself, rather it’s based upon how we give one another feedback.
Leaving little notes on your employees’ desks, taking 30 seconds out of your day to let someone know something specific that they have done that you appreciate, or calling a meeting just to let your team know that what they do is appreciated are all ways that positivity can drive a positive and productive workplace atmosphere. So what happens when positivity is missing?
When we have to do something associated with conflict and confrontation, people tend to get very squeamish and hesitant to even do so. But, in the meantime, they'll go off and tell others of their frustrations, resulting in "Water Cooler Talk"!
People in my industry, including myself, talk an awful lot about “Feedback.” To a degree that makes it seem like it’s this huge, daunting thing. It has gotten to the point where we talk so much about feedback and emphasize the importance of feedback to such a level that we forget one important truth. Rather than being a huge deal, or something to be afraid of, remember that feedback is a..
We spend billions on leadership development, but what about the other side, the people receiving leadership and in this case coaching? What if we taught people how to receive feedback? What if we taught them skills to improve their "coaching reception" skills. This could include how to:
According to most of us in the field of coaching and consulting, we'd say pretty dang important. Feedback is a conversation, and just like a conversation, there's a give and take, a back and forth. Not only is delivery of feedback important, but one could argue how you respond to feedback is equally, if not more, important. Think of a moment where you have given someone feedback and they respond..