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Evaluating the Employee-Manager Relationship

By Alyssa Nowak on Tue,Oct 16,2018 @ 08:53 PM

“What do I do when I feel as though my relationship with my coaching candidate is not bringing about the results I’m looking for? I feel as though I’ve been working with them forever but not finding success!”

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Set Up Your Day for Coaching Success

By Katie Allbee on Wed,Sep 19,2018 @ 08:00 AM

As I was scrolling through my phone this morning, I came across a recent article on Forbes, "Doing This for 5 Minutes Every Morning Can Make You Nearly Twice as Productive". Turns out my daily ritual of scrolling my phone before I even consume coffee isn't setting me up for success. Luckily, I'm not alone. More than 7,000 people have taken the free online test “How Do Your Time Management Skills Stack Up?” 66% of people check their email, while only about 34% make a plan for the day. How does this translate to your day? Check out the article above for some really interesting data analysis.

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Quit Role-Playing! Facilitate Positive Practice Sessions

By Tim Hagen on Thu,Sep 06,2018 @ 09:00 AM

The phrase "role-playing" universally tends to conjure up sighs, eye-rolls, and groans. Even though this is the typical case, can we all agree that we don't get better without practice? One of the reasons role-playing get such a negative connotation really has nothing to do with role-playing itself, rather it’s based upon how we give one another feedback.

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120-Second Interactions for the Front Line

By Alyssa Nowak on Fri,Mar 09,2018 @ 10:00 AM

Think of the number of interactions we have each day – how many of those interactions are more than two minutes long?  And at the end of the day, how my of those interactions do we actually remember? When we have conversations, being prepared is the key to helping your customers love what you have to offer them in a short amount of time, not just with your product or service, but with you as a person.  So the big question is: how can a salesperson be genuinely interested in a transaction and a customer without coming off as overbearing?

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How One Conversation Could Have Destroyed a Company!

By Tim Hagen on Thu,Apr 27,2017 @ 05:26 PM

I bet when you first read the title you thought it was over the top. This is from a company we worked with years ago that had less than 15 people when I first started working with them. I'll never forget the day this conversation took place. It still reminds me of the value of teaching coaching and what I do for a living.

A manager of one of our clients sites was extremely upset with one of his employees. He was in the "lobby", but due to the small size of the company, everyone could hear what was being said. The manager got in the employee's face, began to yell, literally called the employee stupid and began to use profanity. In the spirit of time I'll cut to the end of the story. The employee was extremely upset and abruptly left the company quitting without a two-week notice.

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3 Step Strategy to Coach Managers to Coach

By Tim Hagen on Tue,Jan 17,2017 @ 02:53 PM

As often providers think, our solutions are magical, and if people would just take training from us, everything would be okay. While this sounds nice, it couldn't be farther from the truth. While I think my company provides great training, other companies do as well, it begs the question, why do managers still struggle to coach? It comes down to one small detail:

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Its The Coaching Conversation: Top 4 Reasons It Makes or Breaks Your Training!

By Tim Hagen on Fri,Jun 10,2016 @ 10:08 AM

Obviously I am focused on the manager's coaching conversation. The major thing that we need to realize as training and learning professionals is that it takes one conversation with the manager to either support or not support our training and learning initiatives.

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Coaching Feedback Acceptance with the 70/30 Rule

By Jordan Schmitz on Fri,Jul 17,2015 @ 10:30 AM

All too often when an employee is called into a managers office, they immediately think to themselves, "What did I do wrong?" and a panic sets in about what's to follow. It is an uncomfortable situation for the employee to be in, which then makes it an uncomfortable situation for the manager. Do you think that any feedback given in this type of situation and environment will be received and utilized? Employees will dread being called into their managers office and instead of thinking about the feedback they were given and how they can apply it to their work, they will be thinking about how to not get called back to the managers office. 

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Managers, Do You Know How to Approach and Coach Your Employees?

By Tim Hagen on Tue,Aug 12,2014 @ 07:35 AM

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We Should Train & Coach Attitudes, NOT Merely Correct Them

By Tim Hagen on Thu,Jul 31,2014 @ 06:04 AM

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How to Have a Productive Coaching Conversation

By Jordan Schmitz on Tue,Jul 22,2014 @ 12:03 PM


Coaching happens through conversations and face to face interactions. As a coach, it is important to know how to have a good coaching conversation with your employees.  That way,   when a coachable moment arrives, you are ready to make the most of it. 

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2 Sales Reps Walk Into The Company ... Who Would You Coach

By Tim Hagen on Sun,May 04,2014 @ 07:32 AM

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Coaching to the Sales Forecast: II

By Tim Hagen on Mon,Apr 28,2014 @ 01:03 PM

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Define and Coach ... What Does That Mean?

By Tim Hagen on Mon,Apr 28,2014 @ 06:00 AM

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Fat Guy from Wisconsin and Pinnacle Peak: Version 2.0

By Tim Hagen on Sun,Apr 20,2014 @ 10:37 AM


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