Self-Awareness leads to higher Emotional Intelligence and more thoughtful approaches to situations in the workplace where their reaction determines the outcome. Helping your teams to become thoughtful and self-aware can lead to healthier workplace cultures and can cultivate more positive workplace relationships.
No matter how brief the interaction with a customer is, it can have a much larger impact that it may seem! Here's how to coach your teams to make the most out of even the shortest of interactions and leave your customers feeling as though they're building a positive relationship with your team member:
There is only things dividing people today from our views of political issues to racism to certainly how people see the pandemic crisis. What's amazing during difficult times is how much we do not listen to each other or have thoughtful conversations, rather we seem like were m ore in attack mode and trying to convince the other person why they are wrong. I think we are all guilty of this and hopefully the podcasts below can shed a little light and creating some more common ground.
Conflict is, believe it or not, avoidable in the workplace through setting expectations for the quality of communication among members of the team. The strategy below walks us through how to coach a team member through making improvements to their communication strategy to avoid future conflict.
This is a sample coaching map from our book series Coaching Conversations - we hope you find this helpful!
Today, we are online all the time. People are getting fatigued as being online for training and meetings can be fatiguing. Here is a poll we did on linkedin and no surprise people are getting fatigued. Here is the poll:
This post teaches a very specific question methodology all NEW managers should know and utilize:
“What do I do when I feel as though my relationship with my coaching candidate is not bringing about the results I’m looking for? I feel as though I’ve been working with them forever but not finding success!”
As I was scrolling through my phone this morning, I came across a recent article on Forbes, "Doing This for 5 Minutes Every Morning Can Make You Nearly Twice as Productive". Turns out my daily ritual of scrolling my phone before I even consume coffee isn't setting me up for success. Luckily, I'm not alone. More than 7,000 people have taken the free online test “How Do Your Time Management Skills Stack Up?” 66% of people check their email, while only about 34% make a plan for the day. How does this translate to your day? Check out the article above for some really interesting data analysis.
The phrase "role-playing" universally tends to conjure up sighs, eye-rolls, and groans. Even though this is the typical case, can we all agree that we don't get better without practice? One of the reasons role-playing get such a negative connotation really has nothing to do with role-playing itself, rather it’s based upon how we give one another feedback.
Think of the number of interactions we have each day – how many of those interactions are more than two minutes long? And at the end of the day, how my of those interactions do we actually remember? When we have conversations, being prepared is the key to helping your customers love what you have to offer them in a short amount of time, not just with your product or service, but with you as a person. So the big question is: how can a salesperson be genuinely interested in a transaction and a customer without coming off as overbearing?