"Tim quickly identified the root issues holding us back from providing consistent best-in-class service for our customers and established an action plan to get us back on course. He went one step further and ensured that we implemented the plan and put the metrics in place to measure our performance. I would recommend Tim to anyone looking to take the next step in providing a superior service experience for their customers."
-Andy Strupp- Director of Customer Support
Coaching...when I think of coaching, I used to only think of Vince Lombardi, Adolf Rupp, John Wooden, Bill Walsh and today...Bill Belichick comes to mind. The journey we have been on the past several years has transformed our culture from a pass/fail culture to a developmental culture. I now view each of our managers as coaches as well. Becoming an effective coach leaves much more of an imprint and legacy with your staff than just managing them. The Sales Progress program is an easy to learn system that can transform your culture too.
- Marc Holland, CSI, CDT, Executive Vice President of Sales and Marketing