What do we need to do when we need to confront people and tough issues. The key elements of confronting successfully and thoughtfully are to use language for the person who's being confronted is accepting. The following five words help any type of a confrontational conversation become successful:
In addition, it is also wise to use will call "in permission-based question quotation. An example would be “Bob, would you mind if I shared an observation with you from a different perspective”? The key is to get permission which alleviates the person from getting mad because they invited the feedback and the person who needs to confront becomes more comfortable.
The biggest risk we see in corporate America is the inability to address tough issues. More often than not people share with their co-workers, inevitably starting various versions of the story (rumors) without ever addressing the source. The source is never given a real chance to respond because he or she becomes aware of the issue from sources other than the person who is truly upset.
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