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    The Progress Coaching Blog

    Sales Coaching. . . Everyone is Doing it

    February 7, 2013 Posted by : Tim Hagen
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    Coaching is about helping employees perform better on a day-to-day basis. A core objective of coaching employees is to create conditions and triggers that promote better performance. The fact of the matter is that we condition employees behaviors every single day whether we know it or not.

    Whether our intention is to coach or not, we must realize our interactions with employees create conditions and triggers that mold the employee's ability to perform. For example, if an employee comes into a manager's office to seek assistance with a particular issue, and the manager started yelling and demonstrating anger, it will become apparent that that incident will shape the employees mind in regard to ever seeking help from the manager again. The way we communicate and interact with our employees ultimately creates perceptions as to whether employees will want to engage or not.

    On the flip-side, what if an employee walked into a manager's office with a similar issue as to the aforementioned example. and the managers response was more friendly? If the manager stood up and said thanks for coming in and sharing your challenge with me, what would the reaction of the employee be?

    Taking both examples into account which interaction would create a more engaging and high-performing team? The critical factor managers must realize is that our interactions every single day create conditions and triggers as to whether employees will engage or not engage with us, thus, we are indeed coaching, whether we know it or not!

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    About Author

    Tim Hagen
    Tim Hagen

    Tim Hagen founded Progress Coaching, a Training Reinforcement Partner Company, in 1997. His entrepreneurial career began in college leading to positions in sales, sales management, and sales training for small and large corporations, and eventually ownership of several training companies. Tim is often a keynote speaker at companies teaching the value of coaching and conversations in the workplace. He possesses a unique combination of hands-on experience, academics, and innovative insight to solve the industry’s most common challenges specific to workplace performance. Tim holds a bachelor’s degree in Adult Education and Training from the University of Wisconsin, Milwaukee.

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