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    The Progress Coaching Blog

    Coaching in 30 Seconds!

    January 31, 2013 Posted by : Tim Hagen
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    Adescribe the image client recently told me "Tim, the 30 second coaching technique REALLY works".The client was needless to say thrilled but its funny because its such a simple technique but its impact can be tremendous.

     

    This technique essentially teaches someone to provide very specific feedback within 30 seconds that is encouraging, uses a positive adjective, and feeds the employee's mind with positive reinforcement. Its purpose is to recongnize and reward a job well done by an employee.

     

     

    For example, "Bob the interaction you just had with Sally from ABC Company was excellent.  I heard you offer our deluxe upgrade option to her and that was a great decision based on her needs.  Keep up the good work!"

     

    This client was amazed how the employee walked faster, smiled more, and really engaged with her employees more successfully. I ask the manager "What did you learn from this"? and he said "I obviously do not do this enough".

     

    This is NOT bad or wrong, rather this is every manager's opportunity to get better!

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    About Author

    Tim Hagen
    Tim Hagen

    Tim Hagen founded Progress Coaching, a Training Reinforcement Partner Company, in 1997. His entrepreneurial career began in college leading to positions in sales, sales management, and sales training for small and large corporations, and eventually ownership of several training companies. Tim is often a keynote speaker at companies teaching the value of coaching and conversations in the workplace. He possesses a unique combination of hands-on experience, academics, and innovative insight to solve the industry’s most common challenges specific to workplace performance. Tim holds a bachelor’s degree in Adult Education and Training from the University of Wisconsin, Milwaukee.

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