Attitudes and Behavior. . . 6 Coaching Tips to Change These

by Tim Hagen on Thu,Jul 19,2012 @ 09:35 AM

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The biggest factor in changing an employees behavior is a good attitude.  Below are 6 ways to positively affect your teams attitude toward change.

  1. Have an employee read an article and write down two things they learned. This feeding of the mind can change the way they look at things if done consistently.

  2. Have an employee observe another employee who exhibits the desired attitude and behavior. They should write down 3 things they noticed they need to do to get better.

  3. Reward and Recognize - Make sure when an employee does show signs of improvement you not only recognize but reward it. You can reward the desired behavior by simply sending a thank you email or leaving a card on their desk.

  4. Focus on the employee's performance strengths and really leverage those to ensure a "mental door" is open to the area of improvement. Build good will by acknowledging the good things. If you only heard negative or constructive feedback, ask yourself how long would you be open to feedback?

  5. Ask questions of how others may observe the way they are acting. For example, ask "What would someone new to the company say in describing how your reacting right now"? The key is to really wait and let silence do its job. Do not say another word until they answer.

  6. Ask a rating question that prompts the employee to look at them self. For example, "On a scale of 1 to 5 with 5 being really positive and 1 not be very positive at all, how would someone describe your attitude toward this situation"? The key is to use their answer creatively. If they say 3 or 4 ask them what are you willing to do to move toward a five? The key is not to agree with their answer, rather the goal is to open the dialog to improve.

Attitudes and behaviors are critical to the development of people and the organizations they work for. Simply telling someone to change their attitude does not work. We have to prompt the change, reward effort when it shows, and continue to pursue opportunities when they present themselves.

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This post was written by Tim Hagen

Tim Hagen founded Sales Progress, a Training Reinforcement Partner Company, in 1997. His entrepreneurial career began in college leading to positions in sales, sales management, and sales training for small and large corporations, and eventually ownership of several training companies. He possesses a unique combination of hands-on experience, academics, and innovative insight to solve the industry’s most common challenges. Tim holds a bachelor’s degree in Adult Education and Training from the University of Wisconsin, Milwaukee.