You’re late for work.
You spilled your coffee.
Your kids were up late at home sick.
There’s construction causing a traffic jam.
You have a ton of work waiting on your desk.
This is you and by the way your employees ... how do we all react to these day to day challenges with a positive and upbeat mentality?
We all have bad days, but we are supposed to be able to leave our problems at the door. However, most of us have trouble doing this, and it can severely affect our work. Who wants to deal with angry customers when you just had to deal with an angry spouse or kids? So, how do we drop our problems to help others with theirs?
Be aware of your stress and your emotions.
If you are aware of them, then you can focus on controlling your interactions when you are dealing with customers. Take deep breaths and literally make yourself smile.
Visualize a good day and believe it.
If you think positively, then your attitude will become positive.
Constantly remind yourself that you are at work to serve your customers. If you treat them well and keep them happy, then they can only have a positive effect on your attitude.
Play your favorite music a few times a day without interrupting much work.
In a recent webinar, 79% of managers said they do NOT take targeted and specific time to fuel their mind and attitude positively. In addition, 82% of the same managers said they do NOT schedule time for the same thing for their employees. One way to look at an attitude is a skill set able to react to day to day work challenges positively and with an eager and upbeat mentality. This will NOT just happen rather we have to take time to build and develop these skills.