The purpose of coaching is to improve the performance of your employees, but first, you need to be able to come up with a plan to do this. Much too often, managers and coaches will try to train their employees as a group, but these managers and coaches fail to realize that each employee struggles with different issues in their work and needs individualized coaching in these areas. Here are a few suggestions to help coach your employees:
1. Evaluate where employees need improvement
- Observe the employee and see what their strengths and weaknesses are.
- Ask them where they think they need improvement.
- Find out what their biggest motivator is.
- Figure out a way to use that motivator to coach them.
- Use the information you gathered from steps one and two to create a personalized plan for that employee.
- Create goals for the employee to meet.
- Make sure to recognize when these goals are met and reward your employee.
- Set deadlines in order to keep your employee accountable.
- If they fail to meet the deadline or to meet their goal, make sure to sit down with them and see where it went wrong, then re-evaluate your plan.
- Consistently check the performance of your employee by doing activities such as role playing, sitting in on calls, etc.
- This is extremely important! Make sure to reward your employees, whether it is a gift card to a coffee shop or a simple good job, this helps to motivate that employee to continue to improve, and it can motivate other employees as well.
- You can also create contests. For example, if four or five employees all have personal goals that need to be met, create a contest to see who meets their goal first receives a reward. This will help to drive employees to reach their goals.